Refund & Return Policy

We want you to love your fragrance. Because fragrances are personal-care items, we follow the policy below for hygiene and safety reasons.

Opened or used items

Opened or used bottles cannot be returned or refunded.

Unopened items

Unopened items in their original sealed packaging may be returned within 7 days of pickup or delivery. Once we receive and check the item, we will refund it to your original payment method. The delivery fee is not refundable.

Damaged or wrong items

If your item arrives damaged or you received the wrong item, contact us within 48 hours of pickup or delivery with a photo. We will replace the item or give you a refund.

How to start a return

Contact us using the details below with your name and order details. We will arrange a return by pickup or drop-off.

Refund timing

Approved refunds go to your original payment method. Card refunds usually appear within 5 to 10 business days, depending on your bank.

Contact us

Questions about this policy? Reach Saphira Scents in South Hempstead, New York, USA:

• Phone and WhatsApp: (929) 659-1803
• Email: hello@yourbusiness.com
• Instagram: josephsaphira1
• Hours: Mon - Sat, 9:00am - 7:00pm